Binding: Paperback
Description: Service Leadership offers students researchers and leaders a leadership model originating in the service economy but which is gaining ground in all sectors and industries explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions Hoshmand and Chung structure the book around the 3 Cs of leadership in the service economy: Competence Character and Care. It shows how the integration of the 3 Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective qualitative culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature philosophy psychology sociology economics and political science including cases and supported by a teaching manual and a full set of slides this book is ideal core reading for students of service leadership and leadership in the service economy and valuable to those learning about leadership more broadly.
Title: Service Leadership Leading With Competence Character And Care In The Service Economy
Author(s): Chung Po
Publisher: Taylor & Francis Ltd
Barcode: 9781032009575
Pages: 190 Pages, 11 Tables, Black And White; 8 Line Drawings, Black And White; 8 Illustrations, Black And
Publication Date: 8/16/2021
Category: Service Industries