Binding: Paperback
Description: The latest addition to the bestselling Knock Your Socks Off Service series this book provides you with the practical tools and cost - effective training required to meet their customers needs. Today's customers are demanding service that is faster better and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular this companion guide takes the unique position of seeing things from the customer's perspective - - providing a collection of fun fast and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top - notch service. In 101 Activities for Delivering Knock Your Socks Off Service you ll discover how to create an action plan for improvement reviewing topics such as:how to say no empathy vs. sympathy service recovery listening email and telephone skills customers from hell winning words and soothing phrases and anticipating customer needs. This invaluable resource also gives you information on building reliability customer feedback keeping a stress log and more. These simple but effective activities take only minutes but deliver truly powerful lasting results.
Title: 101 Activities For Delivering Knock Your Socks Off Service
Author(s): Applegate Jill
Publisher: Harpercollins Focus
Barcode: 9780814414446
Pages: 384 Pages
Publication Date: 6/1/2009
Category: Customer Services